Water is Life: NWSC Providing Safe Water Across Uganda

Water makes up 60% of the human body and is essential for survival, regulating body temperature, aiding digestion, and flushing out toxins. Beyond drinking, we depend on water daily for cooking, cleaning, farming, bathing, and other critical activities.

 
Recognising the importance of water, the government established the National Water and Sewerage Corporation (NWSC) in 1972 to manage water supply and sanitation. Starting with major towns like Kampala, Jinja, and Entebbe, the corporation has since expanded nationwide, ensuring safe and reliable water access for millions. 
Under the stewardship of Dr. Mahmood Lutaaya, NWSC has strengthened its commitment to serving Ugandans. Mahmood emphasises:  
 Affordability: Water tariffs remain low, with the poorest paying as little as $1 per month.  
 Revenue Reinvestment: Customer payments fund infrastructure upgrades and pipeline maintenance.  
 Complaint Resolution: Dissatisfied customers can raise concerns via hotlines or NWSC offices nationwide.  
Mahmood warns against drinking untreated water, stressing that NWSC’s responsibility ends at the meter. Households must boil or filter water before consumption to avoid health risks.  
NWSC remains dedicated to efficiency and customer satisfaction, regularly upgrading systems and addressing service complaints promptly.